Career Tips, Tools and Advice

Career tips, tools and advice to help you navigate through your career

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Dealing with Favoritism in the Workplace 
Have you had to face favoritism at your office in the past? If you’ve been a member of the workforce for at least a few years, your answer is probably, “Yes.” How have you dealt with this potential employee relations disaster? Has it helped your career at all?

Even being the “favorite” can be uncomfortable for you and your co-workers. Functioning outside the favorite circle is typically frustrating and depressing. When favoritism also involves nepotism, it can be infuriating. Control yourself—all is not lost...read full article 

Learn the Difference Between Customer Service and Customer Focus 
Many people equate customer service experience and training with typical “customer contact staff” only. Available statistics appear to confirm that training these employees should be a top priority.

Data indicates that as many as 8 of 10 current customers will move to your competition if they are unhappy with their treatment. Additionally, around 70 percent of customers do not mind paying up to 13 percent more for products from companies offering superior customer service...read full article 

Top Five Ways to Improve Your Communication Skills 
How many times have you heard or read about the importance of written and verbal communication skills. 50? 100? 1,000? The primary reason for this subject retaining its popularity is its overwhelming importance. Clear communication is critical to successful personal, group, professional, and volunteer activities...read full article